Return Policy

At Tea Matcha Zen, we want you to be satisfied with your purchase. That is why we offer you the possibility to return the products you have purchased in our online store within 14 calendar days from the delivery date, without needing to justify your decision or bear any cost, except for the return shipping.

To exercise your right of withdrawal, you must notify us in writing through our contact form, indicating your name, address, order number, and the products you wish to return. We will send you a confirmation email with instructions on how to make the return.

Products must be in their original condition, unused and unmanipulated, with their packaging and labeling intact. Returns of products that have been opened or damaged will not be accepted, unless it is a factory defect.

Once we receive the returned products, we will check their condition and proceed with the refund of the amount paid for them, using the same payment method you used for the purchase. The refund will be made within a maximum period of 14 calendar days from the moment you communicate your decision to withdraw.

Return shipping costs will be your responsibility, unless the reason for the return is our error or a product defect. In that case, we will cover the shipping costs and send you a new product or refund the full amount of your purchase, including the initial shipping costs.

If you have any questions about our return policy, you can contact us at any time through our contact form. We will be happy to assist you and resolve your inquiries.

I hope this example is useful for you to create your own return policy. Remember that it is important to inform your customers of their rights and obligations when shopping at your online store, as well as to comply with current consumer legislation. If you need more help, you can consult the frequently asked questions³ or contact the competent authorities in your country. Thank you for trusting Matcha Zen!