Return policy

At Tea Matcha Zen we want you to be satisfied with your purchase. For this reason, we offer you the possibility of returning the products you have purchased in our online store within a period of 14 calendar days from the delivery date, without having to justify your decision or assume any cost, except for the transportation of the return.

To exercise your right of withdrawal, you must notify us in writing through our contact form, indicating your name, address, order number and the products you wish to return. We will send you a confirmation email with instructions for making the return.

Products must be in their original condition, unused or tampered with, and with their packaging and labeling intact. Returns of products that have been opened or damaged will not be accepted, unless it is a factory defect.

Once we receive the returned products, we will check their condition and proceed to refund the amount paid for them, using the same payment method that you used for the purchase. The refund will be made within a maximum period of 14 calendar days from when you inform us of your decision to withdraw.

The return transportation costs will be your responsibility, unless the reason for the return is our error or a product defect. In that case, we will cover the shipping costs and either send you a new product or refund the full amount of your purchase, including the initial shipping costs.

If you have any questions about our returns policy, you can contact us at any time through our contact form. We will be happy to assist you and resolve your queries.

I hope this example is useful to you in creating your own returns policy. Remember that it is important to inform your customers of their rights and obligations when purchasing from your online store, as well as comply with current consumer legislation. If you need more help, you can consult the frequently asked questions 3 or contact the competent authorities of your country. Thank you for trusting Matcha Zen!